Skip to content

Alantra Healthcare – Frequently Asked Questions

Alantra Healthcare Pvt. Ltd. is an Indian healthcare and wellness company offering a range of herbal juices, plant-based products, capsules, extracts and other wellness-focused formulations. Our aim is to make product information clear and help customers make informed choices for their everyday wellness routines.

Our product range includes Sea Buckthorn Juice and Pulp, fruit extracts, herbal capsules and other wellness products (Upcoming - Aloe Vera Juice, Amla Juice, Noni Juice, herbal juices). You can explore the available collection and product-specific details on our website.

Please refer to the individual product page and the product label for its ingredients and other relevant information. If you need clarification about a particular ingredient, contact Alantra through the customer support details published on our website.

Suitability depends on the individual product, its ingredients, your age and your personal health circumstances. Read the label carefully before use. Pregnant or breastfeeding individuals, people with existing medical conditions and those taking medication should seek professional advice where appropriate.

Use the capsules only as directed on the product label or as advised by a qualified healthcare professional. Do not exceed the recommended intake, and check the ingredients and precautions before use.

Individual experiences may vary depending on the product, consistency of use, diet and other personal factors. Results cannot be guaranteed within a fixed timeframe. Please follow the label instructions and consult a healthcare professional if you have questions about a product's suitability.

Products containing natural ingredients may sometimes show variations in colour, taste or texture. However, any unusual odour, damaged packaging, leakage or other sign of possible spoilage should be taken seriously. Do not consume a product if you suspect it has deteriorated; contact our customer support team for guidance.

The payment methods available for your purchase will be displayed at checkout. Please review the available options before completing your order. If a payment fails repeatedly, contact customer support for assistance.

First, check your order history, email and SMS messages for an order confirmation. If the order is still not visible, contact Alantra customer support with your payment reference, transaction status and approximate payment time. Avoid placing another order until you have checked whether the original transaction was successful.

If a discount code is available, enter it in the designated field at checkout and confirm that the discount has been applied before paying. Offers may have specific validity periods, minimum purchase requirements or other conditions. The terms displayed with the offer will apply.

Delivery availability depends on the destination PIN code and the serviceability of our logistics partners. Enter your PIN code during checkout to check whether delivery is available to your location.

Once your order has been dispatched, use the tracking link or shipment details shared with you, if provided. You can follow the shipment status through the relevant courier service. If tracking information is unavailable or has not updated for an extended period, contact customer support with your order number.

Check the latest tracking status and the estimated delivery date first. If the shipment appears stalled or the expected date has passed, share your order number with our support team so that the delivery status can be reviewed.

Returns and exchanges are subject to the applicable return policy and the circumstances of your request. Please review the policy published on our website before placing an order. If a product arrives damaged, incorrect or defective, contact our support team with the relevant order details.

Once a refund has been approved, the processing time depends on the applicable policy, payment method and banking partner. Our team will communicate the relevant refund process and any available status updates. Your bank or payment provider may require additional time to reflect the amount.

Cart (0)

Your cart is currently empty

Wishlist

Recently Viewed