Returns & Refunds, Cancellation Policy

Brand: ALANTRA Healthcare

Effective Date: October 2026

At ALANTRA Healthcare, customer satisfaction and product quality are important to us. This policy explains the process for cancellations, returns, replacements, and refunds for orders placed through our website.

This policy applies to our herbal, nutraceutical, wellness, cosmetic, Ayurvedic, and related products.

1. Order Cancellation

Customers may request cancellation before their order has been dispatched.

To request cancellation, please contact our customer support team with your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team for assistance.

If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method.

Orders that have already been shipped or delivered may be subject to the applicable return and refund conditions below.

2. Return and Replacement Policy

Due to the nature of food, juice, and nutraceutical products, we generally do not accept returns for reasons such as a change of mind, an incorrect selection by the customer, or dissatisfaction with personal taste.

However, customers may request a return, replacement, or refund if a product is:

• Delivered damaged or leaking.
• Incorrect or different from the product ordered.
• Expired at the time of delivery.
• Missing from the order or delivered with an incorrect quantity.
• Defective or otherwise not as described on our website.

Please report any such issue within 48 hours of delivery, wherever possible, so our team can investigate promptly.

3. How to Request a Return or Replacement

To report an issue, please contact our customer support team and provide:

• Your order number.
• A description of the issue.
• Clear photographs or a short video showing the product, packaging, and shipping label, where relevant.
• The batch number and expiry date, if applicable.
• Your invoice or proof of purchase, if requested.

Our team will review the information and may request additional details to verify the claim.

Please retain the product and its original packaging until the issue has been reviewed. Do not discard or return the product unless our team provides instructions.

4. Products Not Eligible for Routine Returns

Except where a product is defective, damaged, expired, incorrect, missing, or otherwise covered by applicable law, routine returns may not be accepted for:

• Opened, used, or partially consumed juice bottles.
• Opened or used nutraceutical capsule containers.
• Products with broken seals or tampered packaging.
• Products returned without their original packaging, labels, or accessories, where applicable.
• Products damaged after delivery due to improper storage, handling, or use.
• Products returned because of a change of mind or personal preference.

These exclusions will not override any rights customers may have under applicable consumer protection laws.

5. Refund Policy

If your refund request is approved, the refund will generally be initiated within 5–7 business days after approval.

• Prepaid orders: Refunds will be sent to the original payment method, subject to the payment provider's processing time.
• Cash on Delivery (COD) orders: Our team may request the necessary details to arrange an eligible refund through an available payment method.
• Partial orders or missing items: Where appropriate, a refund may be issued for the affected item rather than the entire order.
• Replacement requests: Depending on product availability and the nature of the issue, we may offer a replacement or refund.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

6. Damaged, Incorrect, or Expired Products

If you receive a damaged, incorrect, or expired product, please contact us as soon as possible, preferably within 48 hours of delivery.

After verification, ALANTRA Healthcare will determine an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.

Customers should not consume products that appear damaged, tampered with, contaminated, or expired.

7. Return Shipping Charges

If a return or replacement is approved because of an error attributable to us, such as a damaged, incorrect, or defective product, ALANTRA Healthcare will communicate the applicable return or pickup arrangements.

For any other return request that we agree to accept, the responsibility for shipping charges will be communicated to the customer before the return is arranged.

8. Undelivered or Refused Orders

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, our team may contact you to clarify the situation.

For prepaid orders returned to us, any eligible refund will be assessed after the shipment is received and verified. Any deductions, if applicable, will be communicated transparently and handled in accordance with applicable law.

9. Order Changes

Requests to change the delivery address, contact details, or ordered products must be submitted before dispatch. We will make reasonable efforts to accommodate such requests, but changes cannot be guaranteed once processing or shipping has begun.

10. Refund Processing Delays

If your approved refund has not been received within the expected timeframe, please contact our support team with your order number and refund reference, if available. We will help you check the status with the relevant payment provider.

11. Contact Us

For cancellation, return, replacement, or refund assistance, please contact:

Please mention “Cancellation / Return / Refund Request” in your message and include your order number to help us assist you efficiently.

12. Policy Updates

ALANTRA Healthcare reserves the right to update this policy from time to time. Changes will be published on this page with the revised effective date. Any update will be subject to applicable law and will not remove rights that customers are legally entitled to exercise.