Privacy Policy

Alantra Healthcare Private Limited

Effective Date: October 2026
Last Updated: October 2026

1. Introduction

Welcome to the official website of Alantra Healthcare Private Limited (“Alantra Healthcare”, “Alantra”, “we”, “our” or “us”).

Established in 2016 in Jaipur, Rajasthan, India, Alantra Healthcare Private Limited is a manufacturer and exporter of a wide range of herbal, nutraceutical, wellness, cosmetic, Ayurvedic products and other related products.

We are committed to protecting the privacy and personal information of our customers, website visitors, business partners and other individuals who interact with us.

This Privacy Policy explains how we collect, receive, use, store, process, disclose and protect your personal information when you visit our website, browse our products, create an account, place an order, contact our customer support team or otherwise interact with us through our website and related services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will seek your consent before processing your personal information for the relevant purpose.

Please read this Privacy Policy carefully to understand our privacy practices.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our official website and online shopping platform.
• Customer registration and account creation.
• Product purchases, checkout and order processing.
• Contact forms, customer support requests and enquiries.
• Email, telephone, WhatsApp or other communication channels used by us.
• Marketing communications, newsletters, surveys and promotional campaigns, where applicable.
• Other interactions with Alantra Healthcare that refer to this Privacy Policy.

This Privacy Policy does not automatically apply to third-party websites, payment platforms, marketplaces or services that operate under their own privacy policies.

3. Information We Collect

We may collect personal information that you voluntarily provide, information generated through your use of our website, and information received from service providers where permitted by applicable law.

3.1 Personal Identification Information

Depending on your interaction with us, we may collect:

• Full name.
• Email address.
• Mobile or telephone number.
• Billing address.
• Shipping or delivery address.
• City, state, country and postal code.
• Account login details, where account registration is available.
• Business name and business contact details for business enquiries.
• Other information you voluntarily provide when contacting us.

Please do not send passwords, payment credentials or other sensitive information through ordinary email or messaging channels.

3.2 Order and Transaction Information

When you purchase products from our website, we may collect and process information such as:

• Products purchased and quantities ordered.
• Order number and order date.
• Order confirmation and delivery status.
• Billing and shipping details.
• Payment status and transaction reference.
• Refund, return, replacement or cancellation details.
• Customer support communications relating to an order.

Payments may be processed through third-party payment service providers. We generally receive transaction confirmations and relevant payment references rather than complete card details. The actual information collected depends on the payment method and provider.

3.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Website pages visited.
• Date, time and duration of visits.
• Referring website or source.
• Clicks, navigation activity and interactions with website features.
• Website performance, error logs and diagnostic information.

We use this information, where applicable, to maintain website functionality, understand website usage, improve customer experience and protect against fraudulent or unauthorised activity.

3.4 Communication Information

If you contact us through email, telephone, WhatsApp, contact forms or other available channels, we may process your contact details, enquiry, feedback, order-related communications and any other information you voluntarily share.

3.5 Marketing and Preference Information

Where permitted by law and subject to any required consent, we may process information about your product interests, shopping preferences, responses to promotional campaigns and communication preferences to provide relevant offers, product updates and marketing communications.

You may opt out of promotional communications at any time.

3.6 Health-Related Information

Alantra Healthcare offers herbal and wellness products. If you voluntarily provide health-related information in an enquiry or customer support communication, we will handle that information only where necessary for the stated purpose and in accordance with applicable law.

Please avoid sharing medical records, detailed medical history or other sensitive health information.

Our website is not intended to replace professional medical consultation.

4. How We Collect Information

We may collect personal information through the following methods:

• Directly from you: When you place an order, create an account, complete a form, contact customer support, subscribe to updates or communicate with us.
• Automatically through our website: Through server logs, cookies and similar technologies, where enabled.
• Through service providers: From payment gateways, delivery partners, website hosting providers and other service providers involved in fulfilling your requests or operating our website.
• Through authorised third parties: From advertising, analytics or marketing partners, where applicable and permitted by law.
• From publicly available or other lawful sources: Where necessary for legitimate business operations and permitted under applicable law.

We will collect and use personal information only for purposes that are lawful and appropriate to the relevant interaction.

5. Purposes for Which We Use Your Information

We may use your personal information for the following purposes:

• Order processing and fulfilment: To confirm, process, pack, dispatch and deliver your orders.
• Payment processing: To facilitate payment verification, refunds and transaction reconciliation.
• Customer support: To respond to questions, complaints, feedback, product enquiries and service requests.
• Account management: To create and manage customer accounts, where available.
• Order communications: To send order confirmations, invoices, shipping updates, delivery notifications and important service messages.
• Website operation: To maintain, troubleshoot and improve the functionality, security and performance of our website.
• Customer experience: To understand customer preferences and improve product presentation, navigation and services.
• Marketing and promotions: To send offers, discounts, product launches, newsletters and other promotional communications where legally permitted and, where required, with your consent.
• Analytics and research: To understand website traffic, product interest, customer feedback and the effectiveness of our services.
• Fraud prevention and security: To detect suspicious transactions, prevent misuse and protect our customers, website and business.
• Legal and regulatory compliance: To comply with applicable laws, tax requirements, recordkeeping obligations, lawful requests and regulatory proceedings.
• Business administration: To maintain business records, manage disputes and protect our legal rights.

We will not use your personal information for purposes that are incompatible with the purposes explained to you, unless permitted by applicable law or supported by the required consent.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies to support website functionality and understand visitor interactions.

Cookies are small files stored on your device that help websites remember certain information about your visit.

Depending on the technologies enabled on our website, we may use:

• Essential cookies: To support basic website functions, shopping cart activity, checkout and security.
• Preference cookies: To remember certain settings or preferences.
• Analytics cookies: To understand website traffic, visitor behaviour and website performance.
• Advertising cookies: To measure advertising performance or display relevant advertisements, where such technologies are used.

You may be able to manage cookies through your browser settings or through a cookie preference tool displayed on our website.

Disabling certain cookies may affect website functionality, including shopping cart or checkout features.

Where required by applicable law, we will obtain consent before placing or using non-essential cookies or similar tracking technologies.

7. Sharing and Disclosure of Personal Information

We do not sell your personal information to third parties for their own independent commercial use. However, we may disclose or share relevant information in the following circumstances, subject to applicable law.

7.1 Payment Service Providers

We may share necessary transaction information with payment gateways, banks and payment service providers to process payments, verify transactions, manage refunds and prevent payment fraud.

7.2 Shipping and Delivery Partners

We may share your name, contact number, delivery address and relevant order details with courier companies, logistics providers and delivery partners to fulfil and deliver your orders.

7.3 Website and Technology Service Providers

We may engage website hosting providers, ecommerce platform providers, cloud storage providers, IT service providers and technical support partners to maintain and operate our website.

7.4 Marketing and Analytics Providers

Where applicable and legally permitted, we may share limited information with analytics, advertising, communication or marketing service providers to measure website performance, manage campaigns and improve our services.

Where required, we will obtain consent before sharing personal information for the relevant marketing or advertising purpose.

7.5 Customer Support and Communication Partners

We may use email, telephone, SMS, WhatsApp or customer support service providers to respond to enquiries, provide order updates and communicate service-related information.

7.6 Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, a court order, a lawful government request or a regulatory authority, or when reasonably necessary to establish, exercise or defend legal claims and protect our rights.

7.7 Business Transfers

If our business undergoes a merger, restructuring, acquisition, sale of assets or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

7.8 With Your Consent

We may share your information for a specific additional purpose when you have provided the required consent or otherwise authorised the disclosure.

We expect service providers who process personal information on our behalf to handle it in accordance with their contractual obligations, appropriate security requirements and applicable law.

8. Payment Security

Payments made through our website may be handled by third-party payment gateways or other authorised payment service providers.

Your payment may be subject to the payment provider's terms, privacy policy and security procedures.

We do not intend to store complete debit card numbers, credit card numbers, CVV codes, UPI PINs, banking passwords or other payment authentication credentials on our own systems.

Please do not share your UPI PIN, OTP, card CVV or banking password with anyone claiming to represent Alantra Healthcare. We will not ask you to disclose such credentials through ordinary customer support communications.

9. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

Depending on our systems and operational requirements, these measures may include:

• Access controls and restricted access to personal information.
• Secure website connections where supported.
• Appropriate safeguards for information stored or processed by service providers.
• Monitoring and maintenance of website security.
• Reasonable administrative and technical procedures.
• Review of security practices when necessary.

No website, electronic transmission or data storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security against every possible threat.

If a personal data breach occurs, we will take the steps required under applicable law, including applicable notification requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Processing and delivering orders.
• Maintaining customer and transaction records.
• Managing returns, refunds and complaints.
• Complying with tax, accounting and other legal requirements.
• Preventing fraud and resolving disputes.
• Maintaining necessary business records.
• Establishing or defending legal claims.

The retention period may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When personal information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete it or render it unusable, subject to applicable law and reasonable technical limitations.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have rights in relation to your personal information, including the following.

11.1 Right to Access Information

You may request information about the personal data we process about you and the purposes for which it is processed, to the extent provided under applicable law.

11.2 Right to Correction and Updating

You may request the correction or updating of personal information that is inaccurate, incomplete or outdated.

11.3 Right to Erasure

You may request the erasure of personal information where permitted under applicable law. We may retain information where necessary to comply with legal obligations, maintain required records or establish or defend legal claims.

11.4 Right to Withdraw Consent

Where we process personal information on the basis of your consent, you may withdraw that consent through the available mechanism or by contacting us.

Withdrawal of consent will not affect processing lawfully carried out before the withdrawal. It may also affect our ability to provide certain services that depend on the relevant information.

11.5 Right to Grievance Redressal

You may contact us to raise a concern or complaint about our handling of personal information. We will review and address your grievance in accordance with applicable law.

11.6 Right to Nominate

Where applicable under Indian data protection law, you may nominate another individual to exercise your rights in the event of your death or incapacity.

11.7 Marketing Preferences

You may opt out of promotional emails by using the unsubscribe option, where available, or by contacting us. You may also request to stop promotional SMS or other marketing communications through the available opt-out mechanism.

Please note that opting out of marketing communications will not necessarily stop essential transactional messages, such as order confirmations, payment notifications or delivery updates.

To exercise an applicable privacy right, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and online purchasing services are intended for individuals who are legally permitted to make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where parental consent or other safeguards are required, we will follow the applicable requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment gateways, delivery tracking services or other external services.

These third parties may have their own privacy policies, terms and data handling practices. Alantra Healthcare does not control the privacy practices of independent third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to any third party.

Our inclusion of a third-party link does not, by itself, constitute an endorsement of that third party's privacy practices.

14. International Data Transfers

Certain service providers involved in operating our website, processing payments, providing analytics or delivering communications may process or store information in locations outside your state or country.

Where personal information is transferred across borders, we will take steps required under applicable law and use appropriate contractual or other safeguards where required.

The availability and use of international service providers may depend on the ecommerce platform and other technologies used by our website.

15. Marketing Communications

With your consent where required, we may send you promotional communications relating to:

• New product launches.
• Special offers and discounts.
• Seasonal and festive promotions.
• Product updates and announcements.
• Newsletters and other brand communications.

You can withdraw your consent or opt out of marketing communications at any time using the unsubscribe option or by contacting our customer support team.

We may continue to send necessary non-promotional communications concerning your purchases, account, security or requests.

16. Protection Against Fraud and Misuse

We may process relevant personal information to identify and investigate suspected fraud, suspicious orders, unauthorised account activity, payment disputes, misuse of our website or violations of our website terms.

Where necessary and legally permitted, relevant information may be shared with payment providers, delivery partners, professional advisers or competent authorities to prevent or investigate such activity.

17. Disclaimer Regarding Product Information

Alantra Healthcare offers herbal and wellness products, including herbal juices, capsules, drops, powders and related products.

Personal information collected through our website is handled in accordance with this Privacy Policy. Product descriptions, ingredient information, usage instructions and applicable warnings are provided separately on the relevant product pages or packaging.

Unless expressly stated in applicable product information, our website's collection and processing of personal information should not be interpreted as a medical consultation or as a substitute for professional medical advice.

Please consult a qualified healthcare professional where appropriate before using a product, particularly if you have an existing medical condition, are pregnant or breastfeeding, or take medication.

18. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, data handling practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where a change requires prior notice or consent under applicable law, we will provide the required notice or obtain the required consent.

We encourage you to review this page periodically to stay informed about how we handle personal information.

19. Applicable Law

This Privacy Policy is governed by the laws of India, subject to applicable conflict-of-law principles and any mandatory legal requirements.

Our handling of personal information will be subject to applicable Indian data protection, information technology, consumer protection and other relevant laws, as applicable to our activities and website.

Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded or restricted.

20. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.

21. Grievance Officer

For privacy-related grievances, complaints or requests concerning the processing of personal information, please contact our designated Grievance Officer using the details below.

Please include a clear description of your concern, the relevant order number if applicable, and your preferred method of contact. Do not include passwords, OTPs, complete card details or other unnecessary sensitive information.

We will acknowledge and address your request in accordance with the timelines and procedures required by applicable law.

Alantra Healthcare Private Limited