Terms & Conditions

ALANTRA Healthcare

Last Updated: October 2026

Welcome to ALANTRA Healthcare. These Terms & Conditions govern your access to and use of our website, https://thealantra.com/, including the purchase of products offered through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions and our applicable Privacy Policy, Shipping Policy, and Cancellation, Return & Refund Policy.

Please read these terms carefully before using our website or placing an order. If you do not agree with these terms, please discontinue using the website.

1. About ALANTRA Healthcare

ALANTRA Healthcare is engaged in offering wellness and nutraceutical products, including herbal capsules, nutritional supplements, fruit-based juices, and other products displayed on our website.

For any questions regarding these Terms & Conditions, orders, or our products, please contact us using the official contact details published on our website.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally competent to enter into a binding agreement under applicable Indian law.

Individuals under 18 years of age may use the website only with the involvement and supervision of a parent or legal guardian, where permitted by law. Purchases and contractual commitments must be made by a person legally competent to do so.

You agree to provide accurate, current, and complete information when placing an order or registering an account.

3. Products and Product Information

ALANTRA Healthcare strives to ensure that product descriptions, ingredient lists, nutritional information, product images, prices, quantities, and packaging details displayed on the website are accurate and up to date.

However:

• Actual packaging, colours, and appearance may vary slightly due to lighting, photography, display settings, or packaging updates.
• Product ingredients, nutritional values, directions for use, and other specifications should be checked on the actual product label before use.
• Product availability may change without prior notice.
• We reserve the right to correct genuine errors or inaccuracies in product listings, subject to applicable law and consumer rights.
• Any material change to product information will be handled in accordance with applicable legal requirements.

4. Health and Nutritional Disclaimer

Products sold by ALANTRA Healthcare are intended to be used only for their stated purposes and in accordance with the directions, warnings, and instructions provided on their labels.

Unless expressly authorised and supported by applicable law, our products and website content are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website, including descriptions of ingredients, nutritional benefits, and general wellness information, is for informational purposes only and should not be considered a substitute for professional medical advice.

Individual experiences and results may vary. Consult a qualified healthcare professional before using any supplement if you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about possible allergies or interactions.

Do not exceed the recommended serving or dosage. Keep products out of the reach of children and follow the storage instructions on the packaging.

Nothing in this section excludes any product-safety obligation or consumer right that cannot legally be excluded.

5. Pricing, Taxes and Payment

All prices displayed on the website will be in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, taxes, and shipping charges applicable to your order will be displayed during checkout, as applicable.

We reserve the right to correct pricing errors and update product prices. A price change will not ordinarily affect an order that has already been accepted, except where correction or cancellation is legally permitted and handled in accordance with applicable law.

We may offer payment methods such as prepaid online payments, UPI, debit cards, credit cards, net banking, or Cash on Delivery (COD), subject to availability.

By submitting a payment, you confirm that you are authorised to use the selected payment method. Payments may be processed through third-party payment service providers and are subject to their applicable terms.

ALANTRA Healthcare does not intentionally store complete payment-card details unless expressly permitted by applicable law and handled through appropriate security arrangements.

6. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation message or email acknowledges receipt of your order and does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or decline an order where reasonably necessary, including in cases of:

• Product unavailability.
• Incorrect pricing or listing information.
• Suspected fraudulent or unauthorised transactions.
• Incomplete or inaccurate delivery information.
• Delivery restrictions or operational limitations.

Where an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law and our Refund Policy.

Customers are responsible for reviewing their cart, delivery address, contact details, and selected products before confirming an order.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated during order confirmation.

Delivery timelines are estimates and may be affected by courier availability, weather, public holidays, regional restrictions, logistics disruptions, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and a valid contact number.

Any applicable shipping charges, delivery restrictions, and estimated delivery timelines will be communicated during checkout or through our Shipping Policy.

If a shipment is delayed, damaged, lost, or marked as delivered but not received, please contact our customer support team with your order details so that we can investigate.

Nothing in this section limits any remedies available to consumers under applicable law.

8. Cancellation, Returns and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Cancellation, Return & Refund Policy, available on our website.

Due to the nature of food, wellness, and nutraceutical products, certain restrictions may apply to returns of opened, used, or tampered-with products, subject to applicable law.

If you receive a damaged, defective, incorrect, expired, or otherwise non-conforming product, please contact customer support promptly and provide your order number and supporting photographs or other relevant evidence where available.

Refund eligibility, processing timelines, and any replacement arrangements will be determined in accordance with the applicable policy and consumer-protection requirements.

No provision of these Terms & Conditions is intended to remove any statutory right to a refund, replacement, repair, or other remedy where such right applies.

9. Offers, Discounts and Promotional Codes

ALANTRA Healthcare may offer promotional codes, discounts, festive sales, bundles, or other promotional benefits from time to time.

Unless otherwise specified in the relevant offer:

• Promotional codes must be used according to their stated conditions and validity periods.
• Certain offers may apply only to selected products or minimum order values.
• Offers may not be combined with other discounts unless expressly permitted.
• Promotional benefits cannot be exchanged for cash unless required by law.
• Promotional offers are subject to availability and any clearly communicated restrictions.

We may modify or withdraw future promotional offers in accordance with applicable law. Changes will not unlawfully affect benefits already validly earned or orders already accepted.

10. User Accounts and Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

You agree to notify us promptly if you suspect unauthorised access or misuse of your account.

We may restrict, suspend, or terminate access where we reasonably believe that an account is being used fraudulently, unlawfully, or in violation of these terms.

You must not impersonate another person, submit false information, or use another person's account without permission.

11. Acceptable Use of the Website

You agree not to:

• Use the website for any unlawful, fraudulent, or misleading purpose.
• Interfere with the operation, security, or availability of the website.
• Attempt to gain unauthorised access to our systems, accounts, or data.
• Upload or transmit malicious code or harmful material.
• Copy, reproduce, distribute, or commercially exploit website content without authorisation.
• Submit false orders, manipulate promotions, or abuse payment or refund processes.
• Violate the intellectual property, privacy, or other legal rights of ALANTRA Healthcare or any third party.

We may take appropriate action against misuse of the website, subject to applicable law.

12. Intellectual Property Rights

Unless otherwise stated, the website and its content, including the ALANTRA brand name, logos, product packaging designs, photographs, graphics, text, product descriptions, layout, and other materials, are owned by or licensed to ALANTRA Healthcare.

These materials are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You may not reproduce, modify, republish, distribute, sell, or commercially exploit our protected content without prior written permission, except where permitted by law.

Nothing in these terms grants you ownership of any ALANTRA Healthcare trademark, logo, or other intellectual property.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment gateways, courier services, analytics providers, and social media platforms.

These services may operate under their own terms, policies, and privacy practices. ALANTRA Healthcare does not control independent third-party websites and is not responsible for their content or practices, except to the extent required by applicable law.

The inclusion of a third-party link does not necessarily imply endorsement.

14. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information, such as your name, contact details, delivery address, order history, and payment-related transaction information.

We handle personal information in accordance with our Privacy Policy and applicable data-protection laws.

Personal information may be shared with relevant service providers where reasonably necessary to process orders, facilitate payments, deliver products, provide customer support, prevent fraud, or meet legal obligations.

Please review our Privacy Policy for further details about the information we collect, how it is used, and the rights and choices available to you.

15. Website Availability and Accuracy

We aim to keep our website accessible, secure, and accurate. However, uninterrupted availability cannot be guaranteed.

Maintenance, technical issues, network failures, cybersecurity incidents, or third-party service interruptions may temporarily affect access.

We may update, suspend, or discontinue website features where reasonably necessary, subject to applicable law.

We will take reasonable steps to correct material errors and maintain accurate product and service information.

16. Limitation of Liability

To the extent permitted by applicable law, ALANTRA Healthcare will not be liable for indirect or consequential losses arising from the use of the website where such exclusion is legally permitted.

We are not responsible for losses resulting from a user's unauthorised use of an account, inaccurate information supplied by the user, or events outside our reasonable control, except where applicable law provides otherwise.

Nothing in these terms excludes or restricts liability for fraud, wilful misconduct, legally non-excludable product liability, death or personal injury where exclusion is prohibited, or any other liability that cannot lawfully be limited.

Your statutory consumer rights remain unaffected.

17. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of the website, fraud, or deliberate violation of these Terms & Conditions or the rights of another person.

This clause does not require you to indemnify ALANTRA Healthcare for losses caused by our own unlawful conduct, negligence, breach of legal obligations, or matters for which such indemnification would be prohibited by law.

18. Changes to These Terms & Conditions

ALANTRA Healthcare may update these Terms & Conditions to reflect changes in our products, website operations, business practices, or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

Changes will take effect as stated in the revised terms and subject to applicable law. Where legally required, we will provide notice or obtain consent before applying material changes.

We encourage customers to review this page periodically.

19. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Any dispute arising from the use of the website or purchase of products will be addressed in accordance with applicable Indian law.

Customers may contact our customer support team to seek an amicable resolution. Nothing in these terms prevents a consumer from approaching a competent consumer commission, regulator, or other authority where permitted by law.

Subject to applicable law and consumer jurisdiction requirements, courts having competent jurisdiction in Jaipur, Rajasthan, may hear disputes relating to these terms.

20. Grievance Redressal

We are committed to addressing genuine customer concerns and complaints in a timely and fair manner.

For assistance regarding orders, payments, delivery, damaged products, returns, refunds, or website issues, please contact:

Please include your name, order number (if applicable), contact information, and a clear description of your concern.

We will acknowledge and address complaints within the timelines prescribed by applicable law. Please insert the designated grievance officer's actual details and verify the applicable statutory response timelines before publishing this page.

21. Severability

If any provision of these Terms & Conditions is held invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.

22. Entire Agreement

These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, Cancellation, Return & Refund Policy, and any specific terms displayed for a product or offer, form the agreement governing your use of the website, subject to applicable law.

If any specific term conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

23. Contact Us

If you have questions about these Terms & Conditions, our products, or an order placed through our website, please contact:

Thank you for choosing ALANTRA Healthcare.